OPEN DOORS AND OPEN HEARTS

Family eligibility:

• Live a minimum of 80 km away from the House
• Have a child 18 years of age or younger who is being treated for a life-threatening or serious illness at CHEO or another local hospital
• Parents under the age of 18 must be accompanied by a legal guardian for the entire duration of their stay.
• All children under the age of 18 must be supervised by a parent or legal guardian at all times.

Keep in mind:

• We can offer only one bedroom per family
• Anyone suffering from or have been exposed to a communicable illness cannot be cleared to stay at the House
• Visitors are more than welcome but must sign in at the front office
• While the House is committed to the safety and health of its families, visitors and associates, we cannot guarantee that our families will not be exposed to any communicable diseases

Upon check-in

• Families are welcomed by our staff and our volunteers.
• All guests will be required to pay a $20 deposit for the keys and parking pass
• Payments are collected at the end of each stay or at the end of each month
• You will be asked to sign an agreement form before you are given the keys and access to the rest of the House
• Each guest room comes fully equipped with a private washroom, Wi-Fi, Smart TV, fresh linens, and toiletries.
• Telephones are answered between 9:00 am – 9:00 pm, and we have an on-call associate available from 9:00 pm – 9:00 am in case of emergency.